Privacy Policy
The Domestic and Sexual Violence Survivors Foundation ("DSVSF," "we," "us," or "our") is a Nigeria-based nonprofit organisation. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit dsvsf.org.ng (the "Site"), contact our hotline, or interact with our services.
We understand that many visitors to this Site are survivors of domestic or sexual violence, or people supporting them. Protecting your privacy and safety is central to everything we do. If you are in immediate danger, please close this page and contact the Lagos State DSVA hotline (0800 033 3333) or the Nigeria Police (112) directly.
1. Information We Collect
We collect information in the following ways:
- Information you provide directly — such as your name, email address, phone number, or message content when you use our contact form, request help, volunteer, or make a donation.
- Hotline and helpline contact — if you call or message our hotline (including via WhatsApp), we may record limited case information necessary to provide support. This information is treated as strictly confidential and is only accessible to authorised DSVSF staff and volunteers bound by confidentiality obligations.
- Automatically collected information — such as IP address, browser type, device type, pages visited, and time spent on the Site, collected through cookies and analytics tools (e.g., Google Analytics).
- Donation information — when you donate, payment details are processed by our secure third-party payment processor. We do not store your full card or bank details on our servers.
2. How We Use Your Information
- To provide counselling, legal aid referrals, emergency shelter referrals, and safety planning support
- To respond to inquiries submitted through our contact form or hotline
- To process donations and issue acknowledgements
- To manage volunteer applications and communications
- To improve our website, content, and services through aggregated, non-identifying analytics
- To comply with legal obligations where required under Nigerian law
3. How We Protect Your Information
Given the sensitive nature of our work, we apply heightened safeguards to case-related information, including restricted staff access, confidentiality agreements for staff and volunteers, and secure storage practices. Our Site uses HTTPS encryption to protect data in transit.
4. When We Share Information
We do not sell or rent your personal information. We may share limited information only in these circumstances:
- With your explicit consent — for example, when referring you to a partner organisation (such as the Mirabel Centre or Lagos State DSVA) for specialised support
- With trusted service providers who help us operate the Site, process donations, or send communications, under confidentiality obligations
- Where required by Nigerian law, court order, or to protect the safety of a survivor or another individual
5. Cookies and Analytics
We use cookies and similar technologies to understand how visitors use our Site and to improve our content and outreach, including through Google Analytics and Google Ads conversion tracking. You can disable cookies through your browser settings; this may affect some Site functionality.
6. Third-Party Links
Our Site may link to third-party websites, including social media platforms and partner organisations. We are not responsible for the privacy practices of those external sites and encourage you to review their policies separately.
7. Children's Privacy
Our Site is not directed at children under 13. If we become aware that a child has provided us with personal information without appropriate consent, we will take steps to delete it, except where retaining information is necessary to protect that child's safety.
8. Your Rights
Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to request access to, correction of, or deletion of your personal information, and to object to certain processing. To exercise these rights, contact us using the details below.
9. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, provide ongoing support, or comply with legal obligations, after which it is securely deleted or anonymised.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above indicates when this policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
- Email: contact@dsvsf.org.ng
- Address: 5 Okanu Close, Okeafa, Isolo, Lagos State, Nigeria
- DSVSF 24/7 Hotline: +234 808 190 7305